Guardia.os

Enterprise UX | AI-Assisted Decision Support | Human-Centered AI

Enterprise UX | AI-Assisted Decision Support | Human-Centered AI

2025

Digital financial services have become essential infrastructure, yet millions of older adults struggle to navigate increasingly complex digital interactions. Traditional banking interfaces rarely account for declining digital confidence, evolving fraud tactics, or the emotional uncertainty associated with high-stakes financial decisions. This project explores how an AI-assisted decision support platform can augment not replace human judgment by combining behavioral insights, risk intelligence, explainable guidance, and seamless access to human support. The outcome is a scalable trust infrastructure that enables safer financial participation while improving resilience across the digital banking ecosystem.

Digital financial services have become essential infrastructure, yet millions of older adults struggle to navigate increasingly complex digital interactions. Traditional banking interfaces rarely account for declining digital confidence, evolving fraud tactics, or the emotional uncertainty associated with high-stakes financial decisions. This project explores how an AI-assisted decision support platform can augment not replace human judgment by combining behavioral insights, risk intelligence, explainable guidance, and seamless access to human support. The outcome is a scalable trust infrastructure that enables safer financial participation while improving resilience across the digital banking ecosystem.

Theme

Fraud Intelligence Digital Financial Services Risk Mitigation

Facilitator/ Client

Ingrid Troiero (Konstfack - University of Arts, Crafts and Design)

Duration

One week